FAQ'S
What is Lake & Pond Shop?
What is Lake & Pond Shop?
Lake & Pond Shop is a dedicated online marketplace for lakefront and waterfront property owners. We carry trusted products for weed and muck control, dock and lift stability, aeration, geese deterrents, outdoor recreation, and more. Everything you need to improve and enjoy your waterfront in one place.
Who are your products for?
Who are your products for?
Our products are designed for lakefront homeowners, dock owners, boat lift owners, campgrounds, golf courses, and anyone managing a waterfront property. Whether you're dealing with weeds, muck, lily pads, geese, or dock problems, we have a solution.
Do you ship to Canada and Europe?
Do you ship to Canada and Europe?
Yes, we ship to the US, Canada, and Europe. Shipping rates vary by product and destination. See individual product pages for details. Note that some partner products ship to the US only.
Can you ship to a P.O. Box?
Can you ship to a P.O. Box?
No. We require a physical address at checkout. We cannot ship to P.O. Boxes.
How do I track my order?
How do I track my order?
Once your order ships you'll receive a confirmation email with a tracking number. Use it to track your package directly on the carrier's website.
What is your return policy?
What is your return policy?
We offer a 30-day return policy from the date you receive your item. Items must be unused, in original condition, and in original packaging. Contact connor@lakemat.com to start a return.
What if my order arrives damaged?
What if my order arrives damaged?
Please inspect your order immediately upon arrival. If your item is damaged or incorrect, contact us at connor@lakemat.com right away and we'll make it right.